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Usually a documented ITIL process is required such as raising a Service Request via the Helpdesk to request a Shared mailbox, or to be given Access.

Sometimes there might even be a front-end style Portal to achieve this. This can ONLY be granted by an Exchange Administrator either at the Exchange Management Console / Exchange Admin Center or via Power Shell.

Outlook's Auto Archive feature automatically archives data at specified intervals.

If meetings aren't displaying on your calendar, they may have inadvertently been archived.

The longer the refresh rate, the less up-to-date your calendar will be.

Click the "Today" button in the Go To group, click the "View" tab, then click "Reset View." Click "Yes" to confirm.

Click "File," click "Account Settings" and then click "Account Settings" again. Re-enter your password under the Login Information heading to ensure Outlook is using the correct password.

Also double-check that the information displayed in the Server Information section is correct.

In a very small, or even small/medium organisation, often these decisions are very straightforward.

More often than not users are in close proximity or on first name basis with the IT Teams but for a larger or Enterprise size Organisation this is simply not practical.


  1. Jan 18, 2017. When the delegate opens the manager's Calendar, the delegate observes that the meeting that the delegate accepted does not appear on the manager's Calendar. If the manager. Note The solution may require more that just an update to your Microsoft Office Outlook 2003 client installation. For example.

  2. Oct 18, 2016. When you accept a meeting request or when you add a delegate to your mailbox, you receive the following error message Unable to save. NoteIf you do not change the Publish months of Calendar free/busy information setting value, Outlook does not update the hidden free/busy information. Click OK.

  3. If you are making use of shared calendars in Outlook 2016 you may find that not all appointments are showing in the calendar or are disappearing. Typically this happens when running Outlook 2016 in cached mode with exchange or Office 365. The easiest way to verify this is the problem is to log in to your Outlook Web.

  4. If you have exported your StudioCloud calendar to Outlook see Export your StudioCloud Calendar to Outlook 2007, you may want to change the refresh or update rate of the calendar. The shorter the refresh rate, the more up-to-date your calendar will be. The longer the refresh rate, the less up-to-date your calendar will be.

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