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Outlook 2016 cached mode not updating

Still, I have definitely created new folders in the "dark ages" of OWA use, which would not yet have been downloaded by Outlook.

Sry: I'll keep the speculative answering of my own question to a minimum.

If you open Outlook using the new profile and it’s still disconnected, try removing your account and then adding it back again.

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;)) I would really like to get this working properly, as I get a bunch of archival-type "junk" (but not really junk) in my Inbox and I need to get it organized but I am afraid/averse to "remake" the folders locally for various reasons. PS sry if this is question is not 100% appropriate for this site since it's not 100% server-related but for this site but I scanned a lot of stackexchange and it seemed this was the most appropriate. There appears to be either some confusion or missing understanding of PST versus OST.

(Like, maybe I downloaded these folders years ago, so Exchange/Outlook aren't re-sending/requesting them, yet because I have disconnected the PST containing them, don't have them any more either?BTW I have re-checked in OWA and they are still there.) Initial research indicates that such folders are stored as part of my Exchange mailbox but I'm stumped as to why they don't automatically propagate to my Outlook Inbox.It sounds like it should "just work", and even keyword-targeted Googling seems to come up with only references to downloading "public folders".I am presently using "Cached exchange mode" but I think I have tried it both ways and it did not work.Also, FYI I am using a new, recently-created PST file for this Inbox."John Smith" - while on my new PC it resolves to my email address, e.g. Does this raise any flags for why the Inbox issue might be occurring.I hope I can get these messages simply by logging on via OWA on my old PC, creating a new folder, moving the Inbox messages into it, then DL'ing via Outlook on my new PC and sorting however I want.If you have configured it for IMAP, you will have to specify which folders get synchronised, so its possible you have folders that are not visible.. If you are comfortable (have the bandwidth) to download your entire mailbox again, simply delete your profile (control panel - profiles) and start outlook again, it will revert to virgin outlook, and you will have to configure it, however, when you get to the "Exchange Server Settings" part, type in the ACTUAL internal dns name of the server, select the cached mode again, enter your username and then press More Settings.How do you know when you're working offline or online in Outlook?There are visual cues, starting with the status bar at the bottom of your Outlook window.If either of the following status indicators are shown, it means Outlook isn’t connected.


  1. I know this is a major ongoing problem; there are so many threads on various forums with the same issue. I have a few clients on Outlook 2010, 20 all connected to Exchange 2010 SP3 via LAN that are having problems with Outlook updating folders. Some clients with this config are working.

  2. If you are making use of shared calendars in Outlook 2016 you may find that not all appointments are showing in the calendar or are disappearing. Typically this happens when running Outlook 2016 in cached mode with exchange or Office 365. The easiest way to verify this is the problem is to log in to your Outlook Web.

  3. Apr 27, 2011. Firstly make sure the default delivery is set to the mailbox and not pst, if default delivery is mailbox and cached mode is on try the following 1. From within Microsoft Outlook, turn Cache Mode off. * Click Tools * E-mail accounts * Select “View or Change” existing e-mail accounts * Click Next * With “Microsoft.

  4. In all versions of Microsoft Outlook since 2003, exchange email accounts have a Cached Exchange Mode option that allows outlook to “cache” or store mailbox data on the computer it is installed on. While good in theory, cached exchange mode can often cause a wide range of issues including application.

  5. Dec 9, 2016. Most Exchange account configured in Outloook has Cached Exchange Mode enabled by default to allow user to continue working with Outlook when offline in addition to improve the performance. When the items in Outlook is mismatched with online version, the cached items may be corrupted. So try to.

  6. Feb 14, 2017. Sometimes e-mail messages do not appear in your Cached mode Inbox even though they were synchronized down from your mailbox. You can see the items in your Inbox using Online mode or Outlook Web Access or Outlook Web App OWA, you just cannot see them in your Cached mode profile.

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